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  • Q Do you accept OEM?

    A Yes.
  • Q Where is your port of loading?

    A We are headquartered in Wuxi and have a branch in Jiangmen. So different products will be shipped separately from Shanghai and Jiangmen port.
  • Q How long does the delivery time take?

    A
    The delivery time for regular products is around 30 days after confirming the order.
    The delivery time of first order is around 40 days, as it takes some time to confirm the brand, stickers, packaging and other details.
    For some niche products, the delivery time may be slightly longer.
    After you confirm the model and quantity, we will inform you of a relatively accurate delivery date.
  • Q Can you provide me with a quotation for all the products?

    A
    Thank you very much for your inquiry.
    1, Because of the flutuation of raw material cost and unstable exchange rate, we are unable to provide the long-term valid quotations recently. 
    2,Meanwhile, we have more than 200 different models. Each model has many different optional parameters, such as the brands and displacements of the engines, wheels' sizes, the materials and the appearances of the exhaust pipes, etc.
    3,The price is also related to the order quantity, package method and payment item.
    According to our experiences, different countries and regions have different regulations and policies for the manufacture and sales of the motorcyle industry. There's no country that could accept all of our models as the hot seller. So please choose 3-5 models which could be most suitable for your market. Then sending the model no. list to me with your planning purchase quantity. I will offer you the best price with all these details.
  • Q How can I become your company's exclusive agent in the local market?

    A
    Thank you very much for your inquiry.
    There are two types of exclusive agent. One is the general agent, who represents all our products, including motorcycles, electric vehicles, scooters, tricycles, etc. The other is a product agent, who chooses one or several products to sign an agency contract. We will not sell products signed with an agency contract to other buyers in the same market, but products not in the agency contract will be sold normally in the same market.
    Before both parties sign the agency agreement, there will be a 6-month inspection period. During these 6 months, the buyer can realize and recognize the quality, price and after-sales service of our products. As a manufacturer, we will also find out and evaluate the sales ability, after-sales service and financial ability of the buyer. If there is any dissatisfaction, both parties must actively improve. Of course, during these 6 months, we will implement some terms of the agency contract in advance and will not sell the agreed products to other customers in the same market.
  • Q Can you explain your warranty policy?

    A
    Thank you very much for your inquiry.
    In the domestic market, our warranty period is one year or 6000Km. During the warranty period, most of the damaged parts can be replaced with new ones for free, except the artificially damaged parts. Please note that artificially damaged parts are not covered by the warranty (such as misoperation, collision, etc.). The above scheme is for your reference.
    For the foreign markets, the old-for-new approach is not suitable. Because the international shipping cost is much higher than the value of the spare part itself. Therefore, almost all motorcycle factories around the world adopt the same approach: 
    Providing some free spare parts. Usually we will provide you with 1%-2% free spare parts (depending on the price, sales time, etc.) as our after-sales service.
    The general practice is as below: 
    The local retailers provide warranty to end users (6000km a year or 10000km for two years). Manufacturers and wholesalers provide retailers with the necessary parts inventory and technical support.
  • Q How do I purchase a motorcycle for my own use?

    A
    We're one of leading motorcycle manufacturers in China. We never sell to personal users. I also don't recommend you to buy any vehicles directly from any froreign factories for your own use.
    First of all, the import cost of single motorcycle is very high. Second, the import process is very complicated for inexperienced people. The last and most important reason is that it is difficult to guarantee the after-sales service. Because all the spare parts need to be delivered to you from China. The time and cost will make you crazy.
    Anyway, thank you very much for your interest and trust in our company.
  • WUXI Z-MOTOS VEHICLE CO., LTD
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